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Working Together: Leading and Facilitating Teams

The easy to apply, proven and practical strategies and skills frameworks provided provided in
Working Together: Skills for Leading and Facilitating Teams show leaders how to build and lead
successful work teams. The critical competencies covered include:

- How teamwork continuously connects internal customers

- How leaders create the workplace environment

- Successful teams: a universal team framework

- How to build a team

- Troubleshooting team problems

- Building quality communications

- Essential asking and listening skills

- Making differences work

- Discussing work issues with others

- Conflict prevention and management

- Five step problem-solving and brainstorming

- Using process flow analysis and cause and effect diagrams

- How to work effectively in a group

- Facilitating skills for better meetings

- Developing improvements and innovations in team